Frequent questions

How do I track my order?

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.

What States can you ship to?

*Consult the guidelines that correspond to your category and fulfillment location.

Do I need to be home to receive my package?

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.

Can I ship to a P.O. Box?

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.

Can I add or remove a product from my order?

Unfortunately not at the moment.

How old do you have to be to place an order?

21 or older.

Can I return my product?

Unfortunately, we are currently unable to accept returns.

I ordered multiple products but I only received some of them. What happens next?

Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service so we can look into it and help you.

Do you ship internationally?

Unfortunately, not at the moment.